FAQ

Shipping

What shipping provider do you use?

I use USPS for both domestic and international orders. High value orders will be shipped through Parcel Pro by UPS.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that contains your tracking number. 

Can I add shipping insurance?

All orders are automatically insured up to the dollar value of the item(s) purchased.

When will my order be shipped?

If your jewelry item is ready to ship, it will get sent out 3-5 business days after purchasing. If the piece is made to order, a processing time is included, and will get shipped out within 4-6 weeks of purchasing.

Returns

Can I return an item?

Yes. Please read my return policies to check your eligibility. 

Sizing

I would love to order a ring, but I don't know my size. How do I go about figuring that out?

I always recommend finding a local jewelry shop to have your finger sized at. They will typically do this free of charge. If you're unable to find a jeweler,  your second option would be to purchase a ring sizer here. These affordable sizers will ensure a proper fit.  

Jewelry Care

How do I care for my piece?

To maintain the longevity of your piece, avoid wearing jewelry while swimming, bathing, washing dishes, etc. Always remove jewelry before applying lotion or using household products. In order to keep your piece in tip top shape, it is imperative to keep your jewelry away from harsh chemicals. Jewelry must be removed before manual labor, exercising, gardening, or any strenuous activities that might pose a threat to your piece. 

Repairs

How can I get my jewelry repaired?

All jewelry is eligible for free repair within 30 days of purchase. However, your jewelry should not need a repair if you follow the above mentioned jewelry care protocols. Typical wear and tear repairs are decided upon a case to case basis and charged an hourly rate. Please reach out to hello@shannonmichelejewelry.com for inquiries.